About Tradeswell:
Tradeswell is the operating system for real-time commerce. We’re on a mission to empower growth by making ecommerce actions more informed, more coordinated, faster, and more profitable — for everyone. We do this through our quantitative trading platform that uses real-time algorithms and AI-powered insights to reveal and execute the optimal actions for growth. Tradeswell puts the power of data science in the hands of even the most non-technical users, empowering everyone to make decisions backed by data.

The Opportunity:

You will be responsible for executing the Customer Success strategy – including, but not limited to, overseeing multiple customers and serve as the primary point of contact. The ideal candidate thrives in a fast-paced environment and is passionate about being a customer advocate and a trusted strategic partner. You will build strong and long-lasting relationships with our customers and your efforts will drive customer satisfaction, happiness and growth.

What we’re looking for:

Tradeswell is looking for a Customer Success Manager who can lead customer platform adoption, retail strategy and ecommerce optimization across a defined book of business. The CSM will be the primary liaison between customer and Tradeswell. The CSM will work closely with the operations and product team to deliver customer feedback on Tradeswell’s platform to ensure continuous product refinement. The CSM will be responsible for delivery of monthly business reviews and workshops with customers enabling client adoption and growth.

What you’ll own:

Ownership is combination of trust, responsibility and personal accountability. You will be a master of your work, empowering your customer to achieve both career and business success, ultimately aligning Tradeswell’s growth with customer growth. You’ll be the owner of the following:

Work closely with brand teams and Tradeswell’s Operations team during Client onboarding to achieve the following:
Comprehensive understanding of a brand’s e-commerce objectives
Gain a deep understanding of online retailers where customer product is sold
Gain a deep understanding of the shopper marketing initiatives being employed
Perform a competitive analysis of the category(s) where customers participate
Use the Tradeswell platform to deliver monthly customer business reviews
Deliver monthly customer workshops to educate customers on how to properly action on Tradeswell’s insights
Expedite successful adoption of Tradeswell’s solutions
Oversee advertising investments on behalf of customers using the Tradeswell platform
Collaborate with Tradeswell leadership and Sales team on customer upsells and contract renewals
Serve as the voice of our customer to Tradeswell’s internal teams
Collaborate with the Product and Operations team to share customer insights that inform future product developments
The Skills Needed:

3-5 years experience at a SaaS based solution or an eCommerce team at a DTC company or brand manufacturer
Undergraduate degree required, Graduate degree preferred (MBA/IT/Data Science)
Ability to provide exceptional customer success management
Strong critical thinking with a bias for action
Intellectual curiosity
The ability to be a tactician and a strategist simultaneously
Excellent Microsoft Office proficiencies particularly within Excel and PowerPoint
Excellent Interpersonal skills
Excellent analytical skills
Good understanding of shopper marketing concepts and of the retail value chain