What You'll Do - Key Responsibilities
Manage and supervise daily operations of peer duties and assignments; provide constructive feedback with daily huddles, weekly group meetings, weekly 1-1’s, and informal check-ins
Manage performance and development of all supervisees, Peer Specialists and Recovery Coaches; provide administrative and clinical support for team
Remain knowledgeable of and follow appropriate policies, procedures, and work standards, including but not limited to, policy regarding hours of work, absenteeism, and tardiness
Promote a positive, inclusive and collaborative work environment
Operational and Clinical Excellence
Build a culture of continuous improvement and iteration around personal, team, and organizational processes and performance
Maintain and grow expertise in recovery models and practiceincluding strengths-based work, harm reduction, de-escalation, and increasing readiness to engage in proactive care,
Contribute to app development; co-design and contribute to novel interventions on app
Create and lead recovery-related mutual aid groups
Comply with departmental, regulatory and contract requirements for documentation recording, privacy, confidentiality, and data collection, and submit metrics and other records and reports within required time frames
Conform to organizational and industry standards of performance and conduct, including those pertaining to patient rights and privacy
Participate cross-functionally to ensure we are meeting key enterprise metrics of growing app membership, activity, and engagement
Utilize organizational policies and standards as the basis for decision making and to support the company’s mission and goals
Adapt to changing needs, including but not limited to, aiding team members, adjusting assignments, and other functions
Define, allocate and manage budget for peer services
Your Skills, Experience and Competencies
Bachelor’s degree required; Master’s degree in Social Work equivalent level of education in related discipline preferred
Independently licensed as a behavioral health practitioner (LCSW, LPCMH, LPC, LMFT, LCADC)
Completed, or be willing to complete, Recovery Coach and/or Peer Specialist Supervisor training
Comply with all licensing, regulatory, and partnership requirements for peer supervision in the state(s) of oversight
Demonstrated expertise in the models, principles and practice of peer support and recovery coaching including strengths-based work, harm reduction, de-escalation, and crisis intervention; in creating treatment, recovery, and crisis plans
Understanding of the peer workforce and their experience with high need patients due to SUD and/or mental health diagnoses, housing instability, incarceration, food insecurity, etc.
Experience in mental health/addiction treatment and utilization of peers in these settings
Demonstrated success in managing peer workforce, improving workflows, and ensuring accountability for progress to outreach and engagement goals
Demonstrated ability to understand and utilize performance metrics to assess progress, prioritize allocation of peer work, and adjust/change course as needed
Strong writing skills; experience in creating client/patient-facing written contentis a big plus
Supervisory experience with Peer Specialists and Recovery Coaches, in a remote and/or multi-site setting; experience delivering peer support digitally (e.g., on social media) is a big plus
Bilingual skills highly preferred (especially Spanish, but other languages are welcome)
Comfort using a smartphone, computer, and software tools such as Microsoft Teams
Reliable access to internet in a private space (we provide equipment, e.g., a laptop computer and phone)
Who You Are
Motivated by our mission to give every single patient with a mental health condition a voice
Committed to building an inclusive and accountable community and environment
Committed to health care equity, reducing stigma, and working with diverse populations
Professional and responsive when interacting with internal and external stakeholders
Proactive in self-directing work to areas of high impact
Methodical and organized, comfortable creating new workflow and reporting structures